FAQs
Can I cancel my order after I've made a purchase on the website? - You can.
We allow cancellation and order changes within 24 hours of placing your order.
If you request order cancellation within 24 hours, we will refund the entire amount of the order - Free of charge.
If more than 24 hours have elapsed since you’ve placed your order, we cannot cancel or change your order. That’s because we process and ship out most orders within 24 hours of you placing the order (REFUNDS Will Be Given Out within 72 Hours).
How do I return or exchange an item? - Our Guarantee.
Our return policy lasts 14 days beginning only when our package is delivered to your address.
We will accept any returns for all undamaged items within 14 days to guarantee customer expectations and ensure satisfaction of your purchases.
We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at support@magicpaws.com and we will respond within 24 hours to assist with the process.
What types of Payment do you accept? - All Standard Payments.
We accept PayPal and all types of cards by Visa, Mastercard, Discovery and American Express.
Where do you ship from?
Primarily we ship out from fulfillment centers in the United States, Australia and UK and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.